MFA Help: New Phone, Lost Device, or Enrollment

If you cannot access an application because of MFA (multi-factor authentication), IT must assist.

Most common situations

• New phone and authenticator app needs re-registration
• Lost device and cannot approve sign-in
• First-time setup

What to do

1. Contact the IT Service Desk or email them at "[e-mail]" and request an MFA reset.
2. Be ready to verify your identity (IT will advise on acceptable methods).

HR note: HR cannot reset MFA or application credentials.