Common Enrollment Issues and Fixes (Coverage Not Showing, Errors, and Timeouts)

If you hit an error in Paylocity during enrollment, start here.

Try these first

• Log out and log back in. If possible, use a different browser.
• Clear cache/cookies for the Paylocity site.
• Confirm you are in the correct enrollment flow (Open Enrollment vs Life Event).

Common messages

• ‘Coverage not available’: confirm your location and eligibility are correct in your profile.
• ‘Dependent validation failed’: verify dependent DOB, relationship, and required fields.
• Timeout / session expired: save frequently; avoid leaving the page open too long.

When to contact HR/Benefits

Submit a ticket with: (1) screenshot of the error, (2) the plan you selected, (3) whether this is Open Enrollment or a Life Event, (4) your best contact number.