Salesforce access issues are handled by IT. This article helps you route the request correctly and provide what IT needs.
Before contacting IT
- Confirm you are using the correct username (often your corporate email).
- Try the password reset flow if available.
- If you are missing your MFA device, do not keep retrying (it may lock the account).
What to send IT Service Desk
- Exact error message
- Whether you have access to your MFA device
- Whether this is a new hire / new access request
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